The Indian real estate business – both commercial and residential – has been aggressively adopting technology to create better customer experiences for quite some time. With the COVID-19, the digital revolution has only accelerated. We’ve seen a few flashes of this digital change during the last 12 months.

The Covid-19 crisis accelerated what was already a long-term decline in the need for brick-and-mortar retail space, but it also wrought havoc on the office space market, as companies emptied out cubicles and sent workers home to reduce the spread of the virus. With commercial real estate vacancies on the rise, landlords and tenants found themselves at odds about lease agreements, rent payments, insurance and other devil-in-the-details matters.